Novastream PlayerNeed help?
Email us and include your app version and iOS version — it makes playback issues much faster to diagnose.
Common questions
Does Novastream Player provide channels or content?
No. It is a video player only, with no affiliation with any IPTV service, channel, movie or series. You need your own active subscription with a third-party IPTV or M3U provider, and you sign in to it inside the app. See the full disclaimer on the home page.
My provider won't connect. What should I check?
Confirm the server URL, username and password exactly as your provider issued them, that your subscription is active, and that the same details work elsewhere. Xtream Codes, M3U/M3U8 URLs, pasted playlist text and QR pairing are all supported — if one method fails, try another. We cannot access or reset your provider account.
Can I turn off diagnostics?
Yes — Settings → Advanced → “Diagnostics & usage data”. Nothing is sent while it is off, and your provider credentials are never transmitted either way. Details are in the Privacy Policy.